xbaj Privacy Policy — Your Information Is Our Responsibility

xbaj is a trusted online betting platform in Bangladesh. We place the highest importance on the privacy of our users. This privacy policy clearly describes what kind of personal information we collect, why we collect it, how we store it, and under what circumstances we share it with third parties. By registering, logging in, or using any service on xbaj, you consent to the terms described below.

You must be at least 21 years old to use our platform. We do not knowingly collect information from minors. If we become aware that a minor's information has reached us, we will take immediate steps to delete it.

xbaj collects various types of information to build a safe and effective service relationship with you. This information falls into two categories — what you provide directly, and what is collected automatically from your browsing activity.

1.1 Information You Provide Directly

• Name, date of birth, and gender
• Email address and contact details
• Username and password (stored in encrypted form)
• National ID or passport number (for identity verification)
• bKash, Nagad, Rocket, or Upay mobile banking number (for transactions)
• Address and residential information
• Financial information required for deposit and withdrawal processing

1.2 Automatically Collected Information

• IP address and device identifier information
• Browser type, operating system, and device model
• Time, date, and session length when accessing the platform
• Which pages you visited and how long you spent on them
• Behavioral data collected through cookies and tracking technologies
• Gaming activity, betting history, and transaction logs

xbaj uses your information only for specific and legitimate purposes. It is not used for any unauthorized purpose without your consent. The main purposes for which we use your information are outlined below:

2.1 Account Management and Identity Verification

We use your personal information to create, manage, and secure your account. This information is essential for completing the identity verification process (KYC) and for preventing unauthorized access.

2.2 Financial Transaction Processing

Your payment information is required to complete deposits and withdrawals through bKash, Nagad, Rocket, and Upay. The minimum deposit amount is ৳300 and the minimum withdrawal amount is ৳500.

2.3 Ensuring Responsible Gaming

It is our ethical responsibility to monitor your gaming behavior to identify potential signs of gambling addiction and to provide support when needed. xbaj is committed to ensuring responsible gaming.

2.4 Support and Communication

Our 24/7 Bangla support team uses your information to help resolve your issues. Support history is kept so we can provide better service in the future.

2.5 Security and Fraud Prevention

Your information is used to ensure account security, detect money laundering and fraud, and protect the integrity of the platform.

2.6 Compliance with Legal Obligations

Your information may be used as needed to comply with applicable laws, regulations, and directives from regulatory authorities.

xbaj does not sell or commercially rent your personal information. However, sharing information with trusted third parties may be necessary in certain situations:

3.1 Payment Processors

Mobile banking service providers such as bKash, Nagad, Rocket, and Upay will receive the information needed to complete transactions. This information will be used solely for payment processing.

3.2 Technology and Software Partners

Game providers such as Pragmatic Play, Evolution Gaming, PG Soft, JILI, and Spribe may receive the session information needed to ensure a proper gaming experience.

3.3 Legal Authorities

We may be obligated to disclose information under court orders, lawful requests from law enforcement agencies, or applicable law. In such cases, we will provide only the minimum information necessary.

3.4 Business Changes

In the event of a business merger, acquisition, or asset transfer, your information may be transferred to the new ownership. We will ensure that the terms of this privacy policy continue to apply in such cases.

The xbaj website and application use cookies and similar tracking technologies to provide the best user experience.

4.1 Essential Cookies

These cookies are necessary for the basic operation of the platform — such as maintaining login sessions, security verification, and transaction processing. Disabling these cookies will prevent the platform from working properly.

4.2 Functionality Cookies

These cookies are used to remember your preferences, language selection, and gaming settings. They make each of your visits more convenient.

4.3 Analytics Cookies

Analytics cookies are used to improve platform performance and to understand which sections are used most. This data is collected in completely anonymous form.

You can control cookies by changing your browser settings. However, this may limit some features of the platform.

xbaj follows industry-standard security technologies and practices to protect your personal information. Our security framework is described below:

• SSL/TLS Encryption: All communication between your browser and our servers is protected by advanced SSL encryption.
• Encrypted Data Storage: Sensitive information such as passwords and financial data is stored using strong encryption algorithms.
• Two-Factor Authentication (2FA): An additional layer of security is provided when accessing your account.
• Regular Security Reviews: Our systems are tested through regular security audits.
• Restricted Access: Only authorized staff can access your information, and they are bound by confidentiality agreements.
• Suspicious Activity Monitoring: Unusual login attempts or transactions are automatically detected and your account is secured if necessary.

xbaj retains your information only for as long as necessary. Retention periods vary depending on the type of information:

6.1 Active Account Information

We retain all your account information for as long as your account remains active. This information is essential for providing our services.

6.2 Transaction Records

Records of financial transactions may be retained for a specified period after account closure to meet legal obligations.

6.3 After Account Closure

When an account is closed or deactivated, we will delete or anonymize all information except what is needed to meet legal obligations, resolve disputes, and prevent fraud.

You have certain rights over your personal information. xbaj respects these rights and provides you the opportunity to exercise them as easily as possible:

7.1 Right to Access Information

You have the right to know what information we hold about you. If you submit a request to our support team, we will provide a summary of your information within a specified timeframe.

7.2 Right to Correct Information

You have the right to correct any inaccurate information in your profile. Information can be updated through account settings or through the support team.

7.3 Right to Delete Information

In certain circumstances, you have the right to request that your information be deleted. However, some information may need to be retained for a specified period to fulfill legal obligations.

7.4 Right to Withdraw from Marketing Communications

If you no longer wish to receive our promotional emails or notifications, you can unsubscribe at any time. However, transaction-related and security notifications will continue to be sent.

7.5 Right to Object to Data Processing

In certain cases, you have the right to object to the processing of your information. Contact our support team to learn more about this.

xbaj provides services only to individuals aged 21 and above. We do not collect or process information from minors.

Age is verified at the time of registration, and providing false information will result in account cancellation. If we become aware that a minor's information has reached us, we will immediately delete that information and close the account.

We request that parents and guardians prevent their children or teenagers from using our platform.

xbaj may update this privacy policy from time to time. This policy may change due to changes in services, laws, or business practices.

For significant changes, we will notify you by email or through a notification on the platform. Continued use of the platform after a change will be considered acceptance of the revised policy.

The date of each update will be noted at the top of the policy. We recommend that you check this page regularly to stay informed about the latest policy.

If the xbaj platform contains links to external websites, we are not responsible for the privacy policies of those sites. Each third-party website has its own privacy policy.

Payment processors and game providers operate under their own privacy policies. We recommend that you read the privacy policies of these partners.

If you have any questions, concerns, or complaints about this privacy policy, please contact us. We will make every effort to resolve your matter promptly.

This privacy policy is written in Bangla. In the event of any interpretive dispute, the Bangla version shall be considered final.